Success Stories

A HUGE THANK’S to my Attorney, Brandi Schueler! I began the arduous task of looking for a Lemon Law Attorney. Making dozens of calls, chatting in forums, online searches and filling out forms to ‘get in the door’ to tell my story had me unbelievable frustrated! I spoke to at least 13 or more Lawyers who gave me the run around about my case, asked questions, but really didn’t listen to the two year journey of frustrations I have had. I purchased a Lemon (with over 26 recalls and counting) a brand NEW truck from a top three US Manufacturer, who couldn’t repair it. The Manufacturer and Dealer was so awful I would be in tears nearly daily, I had to buy a used truck to drive after being without one for 8 months, through a winter, in a remote part of the Forest two hours from town while my NEW one sat in the shop 2 years.

I had lawyers tell me I definitely had a great case, and to call me when my truck was ‘fixed’ and I had it back. One fateful day I had received an email from an Attorney, Brandi S. who was following up calls. I had spoke to someone in their office before, but was on a back burner. Brandi asked me to tell her the specifics of my case, in which I did, for an hour and embarrassingly enough, through tears. I had had an awful time moving to a new state during COVID, buying a NEW truck so I would feel safe driving long distances remotely, and to be close to my Dad, who passed away in this process. Only to be stranded with no vehicle, stuck beside the road with no heat overnight in a snowstorm and no cell signal, renting cars at my expense for warranty and recall items… I wont go on, but it was a TOTAL UNIMAGINABLE 100% true living nightmare!

Brandi listened intently to my plight, took notes, asking more specific questions and dates, but more importantly she HEARD ME, not only with her Lawyer ears, but with her HUMAN, compassionate heart. She spoke to me in terms I could understand, took the time to invest not only in my case, but in me as a person. Regularly following up, checking in. As my case progressed Brandi contacted me, gave me the specific information, offered her legal advice/opinion on the offer, sometimes saying, “this part is great but this part of the offer the Plaintiff needs to do better or different at.” Though her fees (K&M) were flat, she went above and beyond with the gift of her time and attention. Breaking down ALL the numbers and different offers I was presented, how each would benefit me, (multiple times and counters) always putting MY best interest first.

It is with a smiling heart that I say I have Settled my case! Something I could not have done without my Attorney, Brandi Schueler walking with me through this. I was seen, heard and defended staunchly by someone who truly had my back, and I FELT it! Being in the Military and serving overseas, having a Battle Buddy you can truly TRUST and count on can be the difference in life or death. As was this situation to me, as it had taken an emotional and financial toll. Brandi has been a TRUE BATTLE BUDDY and carried me through this war, when I didn’t have the strength to fight any longer.

It has been an honor to lean on this Intelligent Superwoman and I would choose Her again, every time, to go to battle for me. I highly recommend and trust this Attorney, and you will be in the best negotiating position if you get to work with her on your side!

Yesterday afternoon I received word that my loan was paid off and that they would be issuing a refund check in 10 days for the over payments.  I would like to thank you and all of your staff at Krohn & Moss for the time spent resolving my lemon case . Your promptness in returning emails , phone calls and resolving problems should be recognized by senior management at  your firm. Again thank you and it has been a pleasure working with you and all of your staff.

You guys were awesome. We will recommend you to anyone we know going through similar things.

Who ever thought someone can win a Lemon-Law case at the State Attorney General’s office. Well, The legal staff of Krohn & Moss assigned these great professionals to our case; Mohamed Somji (Attorney). and Natali Gerani (Head Paralegal). They made it happen for my wife and myself. It was as if we won the Lottery! Mohamed came to Florida from Chicago, totally prepared to support us and our case against the giant, Ford Motor Co.
I had a few issues with my vehicle but the main problem was that the new car (2018 Ford Edge Sport) would not always start when I pressed the start button. It was “intermittent”. So whenever it happened, I videoed the actual “No Start” with my phone. So, if you have a problem with your vehicle and you repeatedly bring it back to the dealer for repair and they keep giving it back to you with “can’t duplicate the problem” on the service report, keep bringing it back everytime it occurs. Also, if your can, video the problem as it is happing of the vehicle. It makes for great supporting evidence. But most of all, if it can’t be repaired by the dealer after multiple attempts, call KROHN & MOSS and let them review your problems and represent you against the giant manufacturers. Ford sent four representative’s to the hearing against myself and my wife and of course Mohamed. He had all my videos on his laptop, and all service records that I had been sending to Natali for almost a year. The bottom line is you can win with KROHN AND MOSS, WE DID!!!

I just wanted to say thank you so much to everyone that had a role in handling my claim with Toyota Motor Sales. My first point of contact to start this process was with Brent. I can honestly say that everyone was so helpful and the feedback was awesome. Every time I had a question or concern, it was answered in a timely manner. I appreciate the professionalism, courtesy, and subject matter expertise in resolving this.

I will highly recommend Krohn & Moss for services to anyone in need. Thank you so much.

While deployed in service to my country, my spouse encountered difficulties with her car (the car would shut completely off while driving) and turned the car into the dealer as per instructions with our warranty. The result was hardship for her and my young daughters as the dealer and its parent corporation proved woefully inadequate to adhere to their contracted obligation to repair or replace the car. Initially, the Chevy corporation stated that they appreciated my service and promised to ensure they would take care of my family due to the obvious safety issues that resulted from my wife losing power to her car while driving. That promise quickly turned into silence after the car was sent to another dealership who also proved inadequate to fix the car’s issues. Chevy then proceeded to ignore my spouse for approx. a month after the realization that they were incapable of repairing the car. Our attorney, Derek R. Hale from Krohn & Moss, Ltd provided the support necessary to make the parent organization of GM pay damages for their desire to not assist us and provided my family and I some piece of mind as we move on to buy my spouse a safer vehicle for our family. My business dealings with Chevy is now forever over due to their unprofessionalism, but if I have any other legal concerns, I will definitely start my search enlisting the expertise of Krohn & Moss, Ltd. They are not only competent, but they also love supporting military families and truly care about their clients. I truly recommend their support; they deliver results.

I would also like to thank you and your entire team for this successful outcome. Without you and your team it [would not] be easy for me alone [to] fight with Honda. I truly appreciate how you and your team made the entire process easy for me.

My experience has been great and I look forward to finally closing this out. Thanks!

Thank you very much, I appreciate your great work! I’m grateful for this speedy resolution.

Satisfied is an understatement and thank you for your patience with me.

Fantastic, thank you for all you did to help us get this matter resolved to our satisfaction.

We would recommend you to others. Thank you for your time and patience in dealing with this and explaining the process step by step.