Success Stories

Hi Agnes,

Thank you for all of your hard work and determination through this long endeavor, your efforts has been deeply received by me and please accept my heartfelt gratitude for all of your support. All of the legal staff at your offices has been very professional through this entire process and though I would have liked to see this case play out a bit differently to even make it this far is a tribute to you. Your staff has always been diligently standing by supporting my decisions when I felt the battle must be won, and educating me when the process staggered the mind. Either way the legal process as I have learned is fraught with stress, hardships, and fatigue. To know that you championed the cause as much as I, one could not ask for more. Adding to that your fee reduction, allowing me to walk away with my head up high not only shows your professionalism but also shows to your morale character. This is a rare sight to see and will not go unnoticed by all who work with you. Thank you again for everything, I could not have fought this battle without you.

Sincerely.

Hi Heather,

I just wanted to congratulate you on the success of this case and THANK YOU for all your hard work!! You are by far the most competent, intelligent, caring, and hard working attorney that I have spoken to, from your firm. I only wish you were assigned to this case earlier on.

Many thanks for your hard work and I will certainly recommend YOU to friends and family in the future.

If I knew the name of your supervisor or manager, I would have emailed this letter to him/her.

Thanks again.

Agnes, Thank you for using your profession to defend a consumer who was in great need, and was being wrongfully treated/served as a customer.

Agnes, Thank you and the team at Krohn & Moss, Ltd. Consumer Law Center® for the hard work with our lawsuit against Ford Motor Company. If the time arises and any of my family or friend need the kind of legal needs I will refer them to the Krohn & Moss, Ltd. Consumer Law Center® team.

Agnes, I just want to thank you for all that you and your company where able to do for me in the battle with GM over my 2005 Chevrolet Colorado. Your customer service and professionalism is at the top and I am glad that I had you and your company on my side. Thank you again for taking the time and all of the hard work that you put in to ensure that I was getting the best and fairest deal from GM. Best regards.

Ms. Hinchen leased a new 2003 Ford Explorer from Fritts Ford on January 15, 2003. The gross capitalized cost of the vehicle was $45,292.52. Shortly after leasing the vehicle, she began to experience electrical problems, including an inoperable trip meter, the gas gauge registering incorrectly, illumination of a tire fault lamp, inoperable windows and an inoperable message center. She first returned to Ford’s authorized dealerships for her concerns with the electrical system in July 2003 when the vehicle had 13,416 miles on it. Despite repeated repair attempts by Ford’s dealers, Ms. Hinchen was required to return to the dealers on twelve separate occasions for these electrical problems. The case proceeded to jury trial in January 2005 in San Bernardino County. The Defendant, Ford Motor Company, contended that a non-party Ford Dealership installed the wrong instrument cluster on Ms. Hinchen’s first trip to the dealership in July 2003 which caused her continuing electrical problems. Ford further argued that the electrical problems present in the vehicle were corrected and repaired after the correct instrument cluster was put in the vehicle. The jury awarded Ms. Hinchen $15,312.10 and allowed her to keep the vehicle until the end of the lease.

To Krohn & Moss, Ltd. Consumer Law Center® at the Consumer Law Center: I wanted to thank you for your help with my case against Ford Motor Company. While I was hesitant using any attorney to help me with my 2008 Expedition, my experience with Krohn & Moss, Ltd. Consumer Law Center® was a positive one. Alicia Alers, the attorney assigned to my case was extremely helpful, very professional and quick to respond to my phone calls and emails. (And she is a very pleasant person as well!) She walked me through a painless process and helped me settle a very frustrating claim with Ford quickly. I am extremely satisfied with your service and will definitely recommend Ms. Alers as well as Krohn & Moss, Ltd. Consumer Law Center® to anyone I know experiencing the same frustrations with their defective automobile. Thank you again.

Dear Agnes Martin, I would like to thank you and your staff for their professionalism in handling of my case regarding my Ford F-250 crew cab diesel truck. The truck was an expensive truck that was dangerous to drive and my family would have been at a loss to sell the truck for parts since it was unsafe to drive. I would like to thank you for your time and patience is answering all of my questions with patience and care. I would like to especially thank your legal staff Adrian Rousseaux and Fiorella Jimenez Ciurlizza who always gave me excellent service when I emailed or called them. I would definitely recommend your legal firm. Thank you again for your professionalism. Sincerely.

Mr. Medina purchased a new 2003 Honda Accord from Penske Honda in August 2003 for $23,725.18. At 776 miles, Mr. Medina began to experience problems with the vehicle drifting to the left and right. He also experienced a rough idle in the vehicle and a ticking noise from the engine compartment. He returned to Honda’s dealers to address these concerns. Despite repair attempts made by the dealer, Mr. Medina was forced to return to Honda’s dealers for these same concerns on sixteen different occasions. The case proceeded to trial in San Bernardino County in August 2006. Defendant, American Honda Motor Company, alleged that the vehicle did not contain any defects and that the vehicle was repaired in a reasonable time. The jury awarded Mr. Medina a full refund of the purchase price of the vehicle, $23,725.18.

Mr. Brunner purchased a new 2002 Jeep Grand Cherokee from McCune Chrysler in January 2002 for $28,050.40. He began experiencing a drive belt noise from the engine area in November 2002 and returned to Chrysler’s authorized dealerships for repair. Mr. Brunner continued to have problems with a drive belt noise from the engine, along with a scratching noise and illumination of the check engine light. In addition, Mr. Brunner experienced steering and suspension problem, including a rubbing noise from the vehicle when driving over bumps and a groaning noise from the steering column on turns. Mr. Brunner returned to Chrysler’s dealers on ten separate occasions for his concerns with the vehicle, with the last repair visit occurring on December 2004 when the vehicle had 45,145 miles on it. The case proceeded to jury trial in August 2005 in San Diego County. The Defendant, DaimlerChrysler Corporation, argued that Mr. Brunner’s vehicle did not contain any defects and that none of the problems complained of were substantial in nature. The jury awarded Mr. Brunner the entire cost of his vehicle, $28,050.40.

Ms. Isip purchased a new 2004 Mercedes C320WZ from Caliber Motors in June 2004 for $36,172.09. She began to experience problems with the vehicle stalling when in reverse at 3986 miles. At that time, she also experienced issues with a clunking noise from the rear of the vehicle when in reverse and a strong odor from the air conditioning. Despite repair attempts made by Mercedes’ dealers for these concerns, Ms. Isip was required to return to Mercedes’ dealers on at least seven occasions for various problems with her vehicle, including an engine knock, the vehicle overheating, and a thumping from the transmission from putting the vehicle into gear. The case proceeded to trial in Los Angeles County in March 2006. Defendant, Mercedes-Benz, argued that the problems Ms. Isip experienced with the vehicle were not substantial and did not rise to the level of a defect. The jury awarded Ms. Isip $20,000.00 and allowed her to keep the vehicle.

I am very pleased with the outcome that Krohn and Moss, Ltd. Got for me and would highly recommend them to anyone who has similar issues.